Frequently asked questions

  1. What do you sell ?

  2. How much does it cost to work with you ?

  3. Such and such charges less. Can you match them ?

  4. How long will the project take to complete ?

  5. Can you start now ?

  6. What does the process involve ?

  7. What exactly do I receive during the course of the project ?

  8. Can you make my design look like this ?

  9. You’re in a different country from me. Will this affect things ?

  10. Can you help with printing ?

  11. How do you accept payment ?

 

What do you sell ?

I sell identity design that differentiates peoples’ companies from their competition. My design work helps clients move closer to their goals, boosting client profits through improved attraction and retention of their ideal customer base.

There’s a range of deliverables here.

 

How much does it cost to work with you ?

It varies depending on what clients want, and I’m happy to send a quote when I know what’s involved.

Think of your brand’s visual identity as an investment. It’s something that when combined with a great product or service will pay off year upon year for the life of a business.

 

Such and such charges less. Can you match them ?

No. Design isn’t a commodity.

“A commodity is anything for which there is demand, but which is supplied without qualitative differentiation across a market. In other words, copper is copper. Rice is rice. Stereos, on the other hand, have many levels of quality. And, the better a stereo is, the more it will cost.”
— WIKIPEDIA

In the same way that clients choose their designers, designers choose their clients. It’s up to the designer to work with those who value their skills. Read what people have said about what it’s like to work with me.

 

How long will the project take to complete ?

Time frames generally vary from three weeks to three months depending on deliverables.

 

Can you start now ?

Possibly. My focus is always on current clients, and I won’t work on more than two projects at a time. That’s good news for those who hire me — they get a lot more of my time and attention.

 

What does the process involve ?

Here’s a brief overview.

 

What exactly do I get during a project ?

After the design brief is finalised, and after I’ve asked the questions I need to, clients will usually receive a PDF presentation showcasing effective design options. The designs are shown in different contexts to help clients see how the identity adapts and flexes in various situations (on signage, vehicles, business cards, etc.).

When everyone’s happy, artwork is supplied in original formats along with full ownership.

 

Can you make my design look similar to this?

That’d be easy, but is it really a good idea to fit in? It’s more difficult, but ultimately much more rewarding, if the design sets a company apart.

 

You’re in a different country from me. Will this affect things ?

The majority of my clients are overseas. That hasn’t been a problem whatsoever, and as much as I enjoy meeting face-to-face I’ve found that talking on the phone, Skype, and communicating by email can save everyone a lot time that would otherwise be spent travelling.

 

Can you help with printing ?

I’ve dealt with print companies around the world and I’m happy to offer some money-saving advice.

Here’s a primer: 12 money-saving questions to ask before printing your promotional material.

 

How do you accept payment ?

With most projects I ask for a 50% downpayment by Paypal and Bank transfer before scheduling the work. The remaining 50% is paid on completion and just before I send original artwork.

 

Thank you !

Drop me a message with any other questions.